The Problem Starts with a Poor Understanding of Order Processing

THE PROBLEM STARTS WITH A POOR UNDERSTANDING OF ORDER PROCESSING 

The problem with these systems and their dependence on manual processing from telephone or fax entries starts with the errors in the incoming orders. Having conducted many tests with a variety of business firms where we analyzed the accuracy of orders for a 60- to 90-day period, we consistently found that up to 40% of the orders contained one or more mistakes. These errors included the wrong customer name, location, 

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