SCOR Level 1 Basis of Competition

The next step at Level 1 was to benchmark performance in the performance areas against the industry. This includes the metrics shown in Table 23.2. 

From benchmarking. Wireless Services management assessed that each of the performance metrics was either a major opportunity or a disadvantage in terms of competitive position. This created a large gap that had to be closed by supply chain redesign. 

Delivery performance to request (percent) Order fulfillment lead-time (days) 

Supply chain management cost (percent) Warranty cost as percent of revenue (percent) Value added per employee ( ) 

Total inventory days of supply (days) Cash-to-cash cycle time (days) 

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