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Questions in conversation

What types of questions can move a conversation along It is difficult to [Pg.97]

After perceptual convergence on this second party s view, a series of questions can then be asked to identify the differences between the two individuals. This series can be followed by a series of more specific questions to see whether there is any room for maneuver or compromise. The progression from open-ended, to confinnatory, to increasingly directed questions moves the parties from conflict toward points of agreement and possible compromise, and closer to the resolution of the conflict. If the conflict cannot be resolved, at least the parties will know that it was not for lack of understanding but rather because of truly irreconcilable differences. [Pg.97]

Consider a recent disagreement in which you were directly involved. Make a list of 10 questions you might have asked the other party to probe his or her position and perception. Make a list of 10 questions he or she might have asked you. [Pg.97]

Persuasive situations call for aU the questioning skill a persuader can muster. We [Pg.97]

After identifying needs connected with the product or service, the salesperson [Pg.98]


See other pages where Questions in conversation is mentioned: [Pg.96]   
See also in sourсe #XX -- [ Pg.96 ]




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