Managed care plans, accreditation

Intrinsic to the principles of managed care is the conflict between the desire to control costs and the desire to promote quality of care. Two common measures of quality of care are health plan member satisfaction and health plan accreditation. Member satisfaction surveys assess the extent to which a managed care plan is able to satisfy the diverse needs of its members. Increasingly, member satisfaction is an important measure for MCOs because it can impact the ability of the plan to attract and retain new members, reduce turnover rates and achieve accreditation. 

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