Identifying Who Will Benefit from Integration

There will be a wide range of people who will be affected by and benefit from the integration of PSM and ESH, all of these must be identified so that their needs and concerns can be identified and addressed. 

In Quality Management there are generally two groups identified stakeholders, and customers and suppliers. Stakeholders are those who have an interest in and benefit from the safe operation of your facilities. Stakeholders can include  

In quality management terms, the customer is the next person in an activity or management process, including, of course, the traditional customer who receives the final product. Each person is supplied with information, equipment, product or raw material which must be worked on and then passed to the next customer for further refinement. Thus an activity or management process consists of a series of suppliers and customers. For PSM and ESH integration, customers include people such as ESH staff, operating staff and individuals to be trained. 

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