Corrective and Preventative Action

Monitoring and measurement Non-conformance and corrective and preventive action Records... 

The standard requires the corrective and preventive action procedures to be followed in addressing design failures. 

Returning to the standard, this clause also only addresses the correction and prevention of nonconformities, i.e. departures from the specified requirements. It does not address the correction of defects, of inconsistencies, of errors, or in fact any deviations from your internal specifications or requirements. As explained in Part 2 Chapter 13, if we apply the definition of nonconformity literally, a departure from a requirement that is not included in the Specified Requirements is not a nonconformity and hence the standard is not requiring corrective action for such deviations. Clearly this was not the intention of the requirement because preventing the recurrence of any problem is a sensible course of action to take, providing it is economical. Economics is, however, the crux of the matter. If you include every requirement in the Specified Requirements , you not only overcomplicate the nonconformity controls but the corrective and preventive action controls as well. 

Figure 14.1 Ciause reiationships with the corrective and preventive action eiement...

The standard requires the supplier to establish, document, and maintain documented procedures for implementing corrective and preventive action. 

The standard only requires a procedure for implementing corrective and preventive action and not for determining it, although the requirements of clauses 4.14.2 and 4.14.3 do require the actions to be determined - presumably before being implemented ... 

Assessing the degree of corrective and preventive action necessary (4.14.1.1)... 

Decide on who is to collect and analyze the data for determination of both corrective and preventive actions. 

Provide forms for recording the agreed corrective and preventive action and target dates for completion. 

Provide links between the corrective and preventive action reports and document, product, process, and organization changes. 

Provide an escalation procedure for use when corrective and preventive action target dates have been exceeded or where detected problems require management action. 

Provide procedures for managing corrective and preventive action programs where corrective action is required. 

Provide procedures for verifying that corrective and preventive actions achieve their objectives. 

How do you implement and record changes resulting from corrective and preventive action ... 

---