Chief technology/information officer

It was a boom-and-bust cycle. In this period, talent shortages in information technology coupled with large IT investments for year 2000 readiness raised the stature of the chief information officer (CIO). Multimillion-dollar investments in IT infrastructure were made based on a handshake, and hundreds of consultants were trained to implement new technologies to improve supply chain management. Good talent was hard to find. As a result, many process compromises were made. 

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