Background and relevance of the research

Wessely, Value Determination of Supply Chain Initiatives, DOI 10.1007/978-3-8349-6323-9 l, Gabler Verlag I Springer Fachmedien Wiesbaden GmbH 2011 

Another reason for the difficulty of forecasting the changing cost and revenue structures lies in the cross-functional and cross-company effects of SCIs, which individually impact on single players each being integrated in specific customer and supplier networks (Wouters, 2006 511). The network structure of the involved players renders it difficult to predict the financial impacts. In addition, marginal experience with innovative SCIs exists (Wildemann, 2004 12). 

Innis La Londe (1994) provide an overview of the relation between customer satisfaction and logistics customer service. 

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Background and relevance of the research 12 Objectives and research questions... 

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