Always Begin in a Friendly Manner

Always begin in a friendly way when investigating accidents, or near miss incidents, or carrying out other safety activities. Use positive phrases and positive body language. Being open and friendly creates an atmosphere conducive to open heart-to-heart communication for safety. 

When approaching others always be pleasant smile, and find something to compliment Show an interest in the person. This breaks the ice and builds up trust between you and the other party. Once this trust is established, positive safety discussions can take place. 

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